State Farm® Insurance Agent A J Fraley
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Robin Conner
August 27, 2024
5
out of
5
rating by Robin Conner
"Jamie is wonderful 😊 Very quick and attentive to my needs"
We responded:
"Robin, thank you for your kind words about Jamie. I'm happy to know she was quick and attentive to your needs. If you ever need further assistance, our office is here to help. - AJ Fraley - State Farm Insurance Agent, Newport News, VA"
Chenda P
August 15, 2024
5
out of
5
rating by Chenda P
"Thank you, Sara for going over and beyond with your excellent customer service!!!"
We responded:
"Hi Chenda, Thanks for the great review! I'm glad Sara could provide excellent customer service. If you need anything else, we're here to help. - AJ Fraley - State Farm Insurance Agent, Newport News, VA"
Jean Walker
July 10, 2024
5
out of
5
rating by Jean Walker
"I absolutely love AJ Fraley's office. They are so down to earth. I've been with State Farm as a whole for over 20 years."
We responded:
"Thank you, Jean, for your kind words! We are thrilled to have you as a loyal State Farm customer for over 20 years. We are grateful for your support and are happy to hear that you love our down-to-earth office atmosphere. We look forward to continuing to provide you with excellent service! AJ Fraley - State Farm Insurance Agent, Newport News, VA"
Tonya Walker
June 28, 2024
5
out of
5
rating by Tonya Walker
"I would highly recommend State Farm and this Insurance Agent to anyone. I was kinda nervous and sad that my original agent/office for years was retiring. However, my new agent with State Farm has not missed a beat since the closing. I have been in close contact with Jamie Fowler and she has made my experience thee absolute best. She has been patient, always has a warm and bubbly personality, makes you feel like you're more than a client, very knowledgeable, and honest. She has helped me find multiple savings through multi-policies without feeling swindled :) Jamie has helped me maneuver through life decisions with ease and has been punctual without the pressure every step of the way. Thank you for your assistance and the superb experience Jamie!! All the best!"
We responded:
"Tonya, we are overjoyed to hear about your fantastic experience with Jamie! We're pleased that she provided you with warm, knowledgeable, and honest service, making you feel valued. Thank you for sharing your positive feedback, and we're here for all your insurance needs in the future! - AJ Fraley - State Farm Insurance Agent, Newport News, VA"
Danita `Melvin
May 23, 2024
5
out of
5
rating by Danita `Melvin
"I always dealt with Sarah. She is courteous, understanding and the ultimate professional!"
We responded:
"Danita, we are pleased to hear that Sarah provided you with courteous and professional service! Our team values your feedback and is grateful for your kind words. We look forward to assisting you with your insurance needs in the future! - AJ Fraley - State Farm Insurance Agent, Newport News, VA"
Corinthia Robinson
March 31, 2024
5
out of
5
rating by Corinthia Robinson
"The employees are very friendly and they get the job done for you"
We responded:
"Thank you, Corinthia, for your positive feedback! We are delighted to hear that our friendly team was able to efficiently assist you. If you ever need further assistance or have any questions, please don't hesitate to reach out. - AJ Fraley - State Farm Insurance Agent, Newport News, VA"
charles friedman
March 18, 2024
5
out of
5
rating by charles friedman
"Questions always answer and staff is very helpful We are been with State Farm for 71 years Alan Fraley and staff are very attentive to my Bo my needs"
We responded:
"Charles, thank you immensely for your loyal support and this excellent review! Your continued trust in our insurance services is what motivates us to keep delivering top-notch assistance. We're here for you anytime you need advice or support, and look forward to serving you for many more years! "
stevevgoodman
March 15, 2024
5
out of
5
rating by stevevgoodman
"A+ customer service.. even returning calls after regular business hours. A pleasure to work with AJ and his team!"
We responded:
"We are thrilled to hear that you had a great experience with our team, especially appreciating our customer service and dedication to returning calls promptly, even after regular business hours. It was a pleasure working with you, and we are grateful for your kind words. Thank you for choosing us for your insurance needs. - AJ Fraley - State Farm Insurance Agent, Newport News, VA"
Mohammad Akram
March 13, 2024
5
out of
5
rating by Mohammad Akram
"My State Farm agent, she is very helpful and answers all my questions with good manner and explains everything to me very understandable. Special thanks to her."
We responded:
"Mohammad, we are delighted to hear about your positive experience with our team at AJ Fraley - State Farm Insurance Agent. Providing clear explanations and excellent service is our top priority, and we are thrilled that we could assist you effectively. Thank you for your kind words, and please do not hesitate to reach out if you have any more questions in the future. - AJ Fraley - State Farm Insurance Agent, Newport News, VA"
welton hyman
March 11, 2024
5
out of
5
rating by welton hyman
"AJ is all way their for me when I have any problems and that means a lot to me and his staff you guys is the best 👍👍"
We responded:
"Welton, we are thrilled to hear that our exceptional team has been there for you whenever you've needed assistance. Providing top-notch service and support to our valued customers like you is our utmost priority. Thank you for recognizing our efforts, and we appreciate your kind words. AJ Fraley - State Farm Insurance Agent, Newport News, VA"
Joyce Davis
March 8, 2024
5
out of
5
rating by Joyce Davis
"Thank you Sarah for always answering all my questions with a smile! State Farm has been in our family for over 40 years!"
We responded:
"Hi Joyce, thank you for your kind words! We are thrilled to hear that Sarah provided you with excellent service and answered all your questions with a smile. It's wonderful to know that State Farm has been a trusted part of your family for over 40 years. We appreciate your loyalty and look forward to continuing to provide you with top-notch service for many more years to come! - AJ Fraley - State Farm Insurance Agent, Newport News, VA"
samuel carlton
February 21, 2024
4
out of
5
rating by samuel carlton
"State Farm has been good to me! Sarah is awesome"
We responded:
"Samuel, we're thrilled to hear about your positive experience with State Farm and Sarah! Providing excellent service is always our goal, and we're glad to hear that Sarah has been able to assist you effectively."
Pete Petersen
February 21, 2024
5
out of
5
rating by Pete Petersen
"People are VERY helpful and nice to deal with. Had a recorded mileage problem and Jamie worked with home office and got the issue corrected. Great job!!"
We responded:
"Thank you for taking the time to share your experience, Pete! It's rewarding to hear that our team was able to address your insurance concerns promptly and effectively. We look forward to assisting you with any future insurance needs!"
Tammy Clark
February 21, 2024
5
out of
5
rating by Tammy Clark
"This is the best Insurance Company ever. Everyone there are Great."
We responded:
"Thank you for your glowing feedback, Tammy! We're delighted to hear that our team provided exceptional service, and we're honored to have your trust in safeguarding what matters most to you."
lyn cribb
February 20, 2024
5
out of
5
rating by lyn cribb
"Sara is always happy to help . If she doesn't know an answer she will always say let me research it and get back with you ... she has always found the answer or directed me to the correct person to handle the situation .... A lot of other companies need to have this kind of customer service .."
We responded:
"Lyn, thank you so much for sharing your wonderful experience with Sara and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."
Pam Prime
February 9, 2024
5
out of
5
rating by Pam Prime
"I have had a policy with AJ Fraley since August of 2009 and it has always been a wonderful experience. AJ, Sarah and Jamie go above and beyond to provide exceptional customer service! From policy updates and changes and adding/removing vehicles they are always there to help. Talking with them is like talking to family and it's always a pleasure."
We responded:
"Thank you, Pam, for the amazing review! Our team works hard to provide a great insurance experience in Newport News and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Angela Walker
February 9, 2024
4
out of
5
rating by Angela Walker
"Have'nt had any accidents or speedingtickets, but the prices coninue to go up"
We responded:
"Angela, thank you for taking the time to leave us a review. We greatly appreciate your business. I know it is frustrating we have been seeing Nation and state wide rate increase that have been happening and unfortunately are out of our control. "
Kay Spain
February 9, 2024
5
out of
5
rating by Kay Spain
"Quick and efficient service. Able to provide services suitable for my budget and needs. 10/10 recommend"
We responded:
"Thank you for the five-stars, Kay! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Kevin Allford
February 8, 2024
5
out of
5
rating by Kevin Allford
"This office of state farm are very helpful, kind in helping me with all my needs."
We responded:
"Kevin, we're thrilled to hear that our team was able to assist you with all your insurance needs. It was a pleasure serving you, and we're honored to have earned your trust and satisfaction!"
Lakersia C
February 8, 2024
5
out of
5
rating by Lakersia C
"Jamie is the greatest!! She was really trying to help me and made sure I was happy in the end. Thank you"
We responded:
"Thank you for your gracious review, Lakersia! Jamie is genuinely dedicated to providing exceptional service and ensuring your satisfaction throughout the insurance process. We're honored to have been able to assist you with your insurance needs and are delighted to be your chosen coverage provider!"
Alonzo Cherry,Sr.
February 8, 2024
5
out of
5
rating by Alonzo Cherry,Sr.
"State Farm Insurance has been very helpful and has lowered my price than any other company that i has dealt with"
We responded:
"Alonzo, thank you for sharing your experience! We're genuinely thrilled that our office has been able to provide you with both savings and outstanding service, and we're honored to be your trusted insurance provider."
Harriett Butcher
January 30, 2024
5
out of
5
rating by Harriett Butcher
"My experience with Jamie today was awesome. She answered all my questions and was very informative and helpful with explaining our Renter's Insurance Policy with State Farm. She is very warm and friendly and returned my call the same day...that was really nice. Thank You for all your help Jamie. Enjoy the rest of your day!"
We responded:
"Harriett, we’re so glad to hear how Jamie was able to help you with your insurance needs! She is an essential part of our team, and we appreciate you letting us know how well she was able to assist you. Thank you for choosing us as your insurance provider!"
Marcus Brinkley
December 6, 2023
5
out of
5
rating by Marcus Brinkley
"I would rate the service 10 stars if I could. Jamie was amazing! Very helpful, caring, and informative on how to get through my claim process!"
We responded:
"Marcus, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Jamie cares a lot about our customers."
Tobias Daniel
November 6, 2023
5
out of
5
rating by Tobias Daniel
"When I was younger I didn’t understand why my mom and dad worked with their local State Farm Agent - they were military and I thought it was a no brainer they should have used USAA. I now get it! Making the switch to my local State Farm agent have been one of the best business moves I made!! AJ’s team is very professional and provides outstanding service! You should give them a try!"
We responded:
"Tobias, thank you for the five stars! Our team values your confidence in us to handle your insurance policies."
Future Sneaker Heads Of America
July 27, 2023
5
out of
5
rating by Future Sneaker Heads Of America
"Sarah is amazing. Customer service is always exceptional. They got everything done that i needed."
We responded:
"Thank you for the amazing review. Sarah is a great asset to our agency and we are so glad to hear that she provided wonderful service."